Shipping Policy

This Shipping Policy applies to all orders placed on mesatly.com and shipped to the following supported countries and regions:

Australia, Canada, United Kingdom, United States.

Order Processing & General Rules

Orders are typically processed within 1–7 business days before dispatch.

Orders are not processed on weekends or applicable public holidays at the relevant fulfillment location.

All delivery times are estimates based on business days and exclude customs clearance, peak shipping periods, severe weather, and other unforeseen logistics delays.

Once your order has been shipped, you will receive a confirmation email containing tracking information to monitor your delivery.

Shipping Methods, Rates & Delivery Time

All shipping rates are listed in USD and apply to orders shipped to the supported countries and regions above.

Notes

The free shipping threshold is based on the order subtotal before taxes and shipping fees. Discount codes may affect eligibility.

Deliveries to remote areas or islands within supported regions may require an additional 2–5 business days, depending on local logistics providers.

Item Availability & Shipment Schedule

In-Stock Items

In-stock clothing and accessories are generally shipped within 7 business days after order confirmation.

Backordered & Pre-Ordered Items

Shipping times for backordered or pre-ordered products depend on availability. Once restocked, items will be dispatched within 7 business days.

Orders containing both in-stock and backordered items are generally shipped together. If you prefer separate shipments, please contact our customer support team before dispatch. Additional shipping fees may apply.

Additional Shipping & Return Terms

• Customs duties, import taxes, brokerage fees, and other applicable charges are the recipient's responsibility unless otherwise stated.

• Packages returned due to incorrect shipping addresses, unsuccessful delivery attempts, or customs refusal may be subject to additional reshipping fees.

• Return Policy Supplement: All clothing and product returns require prior approval from our customer support team. The official return shipping address will only be provided after your return request has been reviewed and approved. Unauthorized returns sent without prior approval will not be accepted or processed.

• Tracking information will be emailed once your order has been dispatched. You may track your shipment through the designated carrier's website using the tracking number provided.

Contact Us

If you have any questions about shipping availability, delivery times, order status, or return procedures, please contact our customer support team at support@mesatly.com.