Payment Policy

GENERAL QUESTIONS

What is the status of my order?

Once you place an order at mesatly.com, you will receive an order confirmation email. After your order has been shipped, we will send you tracking information so you can monitor its delivery status.

Can I change my order?

We can only modify orders that have not yet been processed for shipping. Once your order status changes to "preparing for shipping," "shipping," or "delivered," we can no longer accept changes. Please contact our customer support team as soon as possible if you need assistance.

Which currency will I be charged in?

All transactions on mesatly.com are processed in USD. If your credit or debit card uses another currency, your bank or payment provider will apply its applicable exchange rate. Additional currency conversion fees may apply.

SHIPPING

Where do we ship our products?

We currently ship to Australia, Canada, the United Kingdom, and the United States only. Please refer to our Shipping Policy for complete delivery information.

How long does it take to ship my order?

Orders are typically processed within 1–7 business days. After dispatch, estimated delivery takes 12–21 business days, depending on the destination and shipping conditions. Please refer to our Shipping Policy for details.

How can I track my package?

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number. You can use this number to track your package through the designated carrier's website.

What if I'm not home?

If you are unavailable when your package arrives, the delivery carrier may attempt another delivery or contact you to arrange a new delivery date. Depending on your location and shipping provider, you may need to collect your package from a nearby post office or designated pickup location.

RETURNS

Do you accept returns?

Yes, we accept returns under the following conditions:

• The item must have been purchased from mesatly.com.

• Clothing must be unused, unworn, and in its original condition and packaging.

• Return or exchange requests must be submitted within 30 days of delivery.

• Damaged or defective items should be reported within 48–72 hours of receipt.

To request a return, please contact our customer support team for approval and return instructions.

Can I exchange an item?

Yes, we accept exchanges under the same eligibility requirements as returns. If you would like to exchange clothing for another size, style, or eligible product, please specify your request when contacting our support team. Exchanges are subject to product availability.

Are returns free?

Return shipping is free only when the return results from an error on our part, such as receiving damaged, defective, or incorrect items.

For customer-initiated returns, including changes in size, style, or personal preference, you are responsible for return shipping costs. These fees are paid separately and will not be deducted from your approved refund.

Please contact our customer support team to obtain return authorization and the correct return address. Items must be securely packaged in their original packaging with proof of purchase.

How long does it take to process a return?

Returns are generally reviewed and confirmed within 5–7 business days after the package arrives at our return facility.

Once your return has been approved, refunds will be issued to your original payment method within 5–7 business days. Exchanges or applicable store credits will be arranged according to the approved resolution.

Please note that your bank or payment provider may require additional time to complete the refund.

If you have any further questions about orders, shipping, returns, or exchanges, please contact our Customer Support Center at support@mesatly.com.