Thank you for shopping at mesatly.com. We are dedicated to offering carefully selected casual clothing and dependable customer service. We understand the importance of finding the right style, comfort, and fit, and strive to make our return, exchange, and refund process simple, transparent, and convenient.
Please review the following policy before submitting a return, exchange, or refund request.
1. Return & Exchange Window
We accept return and exchange requests within 30 days of receiving your order.
All requests must be submitted within this 30-day period. Requests received after the return window has expired will not be accepted.
2. Return Eligibility
To qualify for a return or exchange, items must meet the following conditions:
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Clothing must be unused, unworn, and in its original condition.
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Items must be returned with their original packaging.
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Items that are damaged, altered, or no longer resellable due to customer handling are not eligible for return.
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A valid receipt or proof of purchase is required.
These requirements apply to eligible clothing items across our collections, including tops, pants, knitwear, two-piece sets, and other apparel.
Items received damaged, defective, or incorrect due to our error will be handled according to the relevant sections of this policy.
3. How to Request a Return
To request a return or exchange, please contact our customer support team at:
support@mesatly.com
Please include the following information:
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Your order number
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The reason for your return or exchange
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Relevant photos or videos of the item, where applicable
Our customer support team will review your request and provide detailed return instructions once approved.
Please do not return any items before receiving authorization and instructions from our support team. Unauthorized returns will not be accepted or processed.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer-Initiated Returns
If you return an eligible item for personal reasons, including changes in preference, style, size, or fit, you are responsible for the return shipping costs.
Shipping fees may vary depending on your selected courier and shipping method.
Return shipping fees must be paid separately by the customer and will not be deducted from the approved refund amount.
Returns Due to Our Error
If you receive an incorrect, damaged, or defective item due to our error, the associated return shipping costs will be covered by us.
5. Damaged or Defective Items
We recommend inspecting your clothing items promptly upon delivery.
If you receive a damaged or defective item, please contact us at support@mesatly.com within 48–72 hours of delivery.
Please provide your order number, a description of the issue, and clear photos or videos showing the damage or defect, if available.
Our customer support team will review your request and help arrange an appropriate resolution.
6. Exchanges
If you wish to exchange an item, please specify your request when contacting our customer support team.
Exchanges for different sizes, alternative styles, or replacement products are subject to availability.
Our team will review your request and provide further instructions based on the product and reason for exchange.
7. Order Cancellations
Orders may be canceled before they have been shipped or processed for fulfillment.
As order processing may begin shortly after purchase, we recommend contacting our customer support team as soon as possible to request a cancellation.
Once an order has been shipped, it can no longer be canceled.
However, you may request a return after delivery in accordance with this policy.
For cancellation requests or order-related concerns, please email support@mesatly.com with your order details.
8. Incorrect Items Received
If you receive an item that differs from your original order, please contact our customer support team for assistance.
You may choose one of the following options:
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Keep the incorrect item and receive a partial refund.
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Return the incorrect item and request the correct product.
Once the returned item has been received, we will arrange shipment of the correct product or issue a full refund, as applicable.
If the incorrect item was shipped due to our error, we will cover the associated return shipping costs.
9. Refund Processing
Once your returned item has been received and inspected, we will notify you of your refund approval status.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund more than 7 business days after approval, please contact support@mesatly.com for assistance.
10. Return Address
Please do not send returned items directly to our company or business address unless specifically instructed by our customer support team.
The authorized return shipping address and detailed instructions will be provided after your return request has been reviewed and approved.
Please follow the provided instructions carefully to ensure your return is processed correctly.
11. Contact Us
If you have any questions about returns, exchanges, refunds, or your order, please contact our customer support team at support@mesatly.com. We will make reasonable efforts to assist you and resolve your concerns.
Company Name:PLOREOUS LLC
Company Address:7700 Hoover Way, Louisville, KY 40219
Phone:+1 2192078467
Email: support@mesatly.com